If a customer is denied credit, what must the dealer provide?

When a customer is denied credit, the dealer is required to provide an adverse action letter. This letter serves multiple purposes: it informs the customer of the credit denial in writing, outlines the reasons for the denial, and informs the customer of their rights under the Fair Credit Reporting Act (FCRA). Providing an adverse action letter is not just a best practice; it's also a legal requirement in many situations where a consumer's credit has been affected. This ensures transparency in the credit process and allows the customer to understand the reasons behind the decision, potentially enabling them to address any issues that may be affecting their creditworthiness in the future.